FAQs

Bokksu delivers original assortments of premium Japanese snacks and tea pairings through a monthly subscription service.

Each month, subscribers receive a curated selection of snacks and teas sourced from makers across Japan. Every box follows a unique theme and contains a variety of flavors and regional specialties.

The name "Bokksu" comes from the Japanese loanword for "box" (ボックス), reflecting the company's focus on creating an enjoyable unboxing experience from delivery through discovery and tasting.

How does Bokksu work?

When you subscribe to Bokksu, you receive a curated box of Japanese snacks and tea delivered on a recurring basis.

Each box contains a selection of snacks and teas chosen to match the month's theme. The assortment changes from month to month, allowing subscribers to discover new products and flavors from different regions of Japan.

Subscribers can choose from different subscription lengths and manage their subscription through their Bokksu account.

What countries does Bokksu ship to?

Bokksu ships to many countries worldwide.

Currently supported shipping destinations include:

Antigua & Barbuda, Australia, Austria, Bahamas, Bahrain, Belarus, Belgium, Brazil, British Virgin Islands, Bulgaria, Cambodia, Canada, Chile, China (30 of 31 provinces), Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Grenada, Haiti, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Jersey, Kuwait, Latvia, Laos, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Montserrat, Netherlands, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Sweden, Switzerland, Taiwan, Thailand, Türkiye, United Arab Emirates, United Kingdom, United States, United States (Puerto Rico), and Vietnam.

Important notes:

• Available destinations may change over time.
• Some destinations may have limitations based on the specific product and/or shipping method.
• For the most accurate, up-to-date list, customers should check the country list shown at checkout or contact the Customer Support Team.

Gift Subscriptions

Bokksu Gift Subscriptions allow you to prepay for a set number of Snack Boxes and send them to a recipient. Gift subscriptions do not automatically renew, making them a popular option for birthdays, holidays, and other special occasions.

Recipients can enjoy the same curated Japanese snack experience as regular subscribers, making a gift subscription a great way to explore Japanese snacks through a one-time gift.

Digital Gift Cards

Bokksu Digital Gift Cards can be purchased and sent electronically. Recipients can apply their gift card balance toward eligible purchases on Bokksu.com, including subscriptions and Boutique items.

Gift card balances are applied during checkout and can be used until the available balance is exhausted.

Finding a Gift Sender

If you received a gift subscription or gift order and are unsure who sent it, Bokksu may be able to help identify the sender.

Contact the Customer Support Team and provide any available order details so they can assist you.

Bokksu Rewards is our way of saying thank you for being part of the Bokksu community! Enjoy exclusive savings and perks when you shop with Bokksu.

Current Rewards & Benefits

• Earn 2% cashback as Bokksu Cash on every eligible Bokksu Boutique order.
• Earn cashback on Bokksu Checkout+ by Onward when purchased with your order.
• Active Bokksu Snack Box subscribers receive 10% off all Bokksu Boutique orders.
• Refer a friend and you'll both receive $10 when they make their first qualifying purchase.

To learn more about Bokksu Rewards, view your available rewards, or find additional program details, please visit our Rewards page:

https://bokksu.com/pages/rewards?country=US

We're always looking for ways to make Bokksu Rewards even better, and we're excited to introduce more benefits in the future.

If you have any questions about Bokksu Rewards or your store credit, our Customer Support Team is always happy to help.

Corporate Gifting

Bokksu offers corporate gifting solutions for businesses looking to send Japanese snacks and gifts to employees, clients, or event attendees.

Corporate gifting options may include bulk orders, customized gifting solutions, and assistance from the Bokksu team to help coordinate larger gift programs.

Collaborations & Partnerships

Bokksu welcomes inquiries regarding partnerships, collaborations, and other business opportunities.

Please submit your contact details, any relevant details and social media handles for our partnership team to consider a partnership. Contact us at [[email protected].](mailto:[email protected].,)

Wholesale & Bulk Orders

Bokksu is currently expanding our wholesale and bulk purchasing options.

In the meantime, businesses and customers interested in purchasing Bokksu products in bulk can browse and place orders through our official Faire storefront:

Faire: https://www.faire.com/direct/bokksu

Our Faire storefront includes our available wholesale catalog and purchasing options.

If you're looking to purchase larger quantities of Bokksu products, we recommend ordering through Faire while we continue to expand our wholesale program.

What's Included

Each Bokksu Snack Box contains a curated assortment of Japanese snacks and tea selected around a unique monthly theme. Products are sourced from snack makers throughout Japan and are chosen to provide a variety of flavors, textures, and regional specialties.

Themes & Upcoming Boxes

Every month, subscribers receive a new themed box featuring a curated selection of premium Japanese snacks. Themes are inspired by Japanese culture, seasonal traditions, regional specialties, holidays, and unique food trends, offering a different tasting experience with each month's box.

First Box Information

New customers ordering from Bokksu for the first time will receive our Seasons of Japan box, specially curated to showcase a selection of premium Japanese snacks inspired by all four seasons of Japan.

Bokksu offers several online stores, each with a different selection of Japanese products:

Bokksu Boutique

Bokksu Boutique offers individual Japanese snacks, pantry items, beverages, home goods, gifts, and select snacks from past Snack Boxes.

Visit: bokksuboutique.com

Bokksu Market

Bokksu Market offers authentic Japanese and other asian groceries, pantry staples, drinks, and everyday essentials for U.S. customers.

Visit: bokksumarket.com

Sugoi Mart

Sugoi Mart offers trendy Japanese snacks, anime merchandise, collectibles, toys, stationery, beauty products, and pop culture items.

Visit: sugoimart.com

Allergies

Bokksu provides ingredient and allergen information whenever available from manufacturers. Customers with food allergies should carefully review product information before consuming any item.

Dietary Restrictions

Bokksu cannot guarantee that products will meet specific dietary requirements or be free from cross-contamination. Customers with dietary restrictions should review ingredient information provided for each product.

Nutrition Information

Nutritional information is provided when available from the manufacturer. Availability may vary depending on the product and supplier.

Damaged Products

If a product arrives damaged, please contact the Customer Support Team and provide photos of the affected item and packaging for review.

Freshness & Sourcing

Bokksu works directly with snack makers throughout Japan to source authentic products. Snacks are selected and shipped with quality and freshness in mind to provide the best possible experience.

Placing Orders

Orders can be placed directly through Bokksu.com. Customers can purchase a Snack Box subscription, Gift Subscription, and Digital Gift Card.

Order Confirmation

After an order is successfully placed, a confirmation email is sent to the email address provided during checkout. Customers should review their order details and contact support if they notice an issue.

Sending Gifts

Many Bokksu products can be sent directly to a recipient by entering the recipient's shipping address during checkout.

Shipping Times

Bokksu Snack Box orders generally arrive within 14-18 business days of being shipped, depending on the shipping method selected and destination country. Unfortunately, we cannot guarantee arrival by a specific date because our boxes ship directly from Japan and international shipping can be unpredictable. If your shipment has not arrived after 4 weeks from the shipping confirmation email, please contact us at [email protected] or report an order issue here.

*Potential Delays:

Due to possible weather, postal disruptions, peak season, or customs clearance, we kindly request that you allow up to 4 weeks before reaching out regarding a missing or lost box.

Tracking Orders

Once an order ships, tracking information is sent by email and can also be found through the customer's account when available.

Delivery Issues

If tracking has stopped updating, shows an unexpected status, or indicates delivery but the package has not been received, customers should contact the carrier and Bokksu Customer Support for assistance.

International shipments may be subject to customs inspections and processing by the destination country. Customs clearance timelines vary and are outside Bokksu's control.

Import Fees

Each country has its own laws and regulations for processing shipments from other countries. If customs charges duties, taxes, or other fees, the recipient is responsible for paying them.

Bokksu is not responsible for customs charges or taxes imposed by your local government upon delivery. Import taxes and customs fees are determined by the destination country's authorities and are outside Bokksu's control.

Duplicate VAT Charges

If you have already paid VAT to Bokksu and customs requests an additional VAT payment, please contact our Support Team at [email protected] or through our Contact Us page.

Please include a copy of your receipt for the additional VAT charge so our team can review the situation and assist you.

*Important: This section applies to U.S. orders only.*

Effective August 29, 2025, the United States ended the duty-free “de minimis” rule for low-value shipments. Previously, packages under USD 800 could enter duty-free. International shipments to the U.S. may now be subject to duties and taxes.

What This Means for Bokksu Subscriptions and Gift Plans

To help keep deliveries smooth and avoid unexpected charges:

• A $3 per box U.S. import duty is applied to all subscriptions and gift plans.
• This fee is collected in advance so shipments can clear customs more smoothly and arrive without delays.
• Boxes are shipped with duties prepaid under a Delivered Duty Paid (DDP) customs clearance arrangement.

Bokksu Checkout+ is Bokksu's optional shipping protection service, powered by Onward and available at checkout.

What's Covered

If you add Bokksu Checkout+ to your order, your package may be covered if it is:

• Lost in transit
• Stolen after delivery
• Damaged during shipping

Depending on the claim, you may be eligible for a replacement or refund.

Replacement orders issued through Bokksu Checkout+ are also covered.

Bokksu Checkout+ also helps offset the carbon emissions associated with protected shipments.

How to Submit a Claim

If you purchased Bokksu Checkout+, you can submit a claim using the link in the confirmation email sent by Onward after placing your order or through the Onward claims portal.

Claims for packages that are lost in transit or stolen after delivery must be submitted within 90 days of the purchase date.

Claims are typically reviewed within one business day after all required information has been received.

Renewal Charges

Active subscriptions automatically renews according to the selected subscription plan unless canceled before the next renewal date.

Billing/Renewal Dates

Subscription billing occurs on the same calendar date as the original sign-up date.

• Monthly plans:Renew every month on the same date.
  • Example: Sign up on March 10 → Renew on April 10.
• 3-, 6-, and 12-month plans:Renew every 3, 6, or 12 months on the same date.
  • Example: Sign up on March 10 (3-month plan) → Renew on June 10.

Customers can view their next billing date by logging into their account.

Canceling

Customers can cancel their subscription through their Bokksu account before the next renewal date to prevent future charges.

*If you have prepaid months remaining, please contact our Customer Support Team for further assistance.

Skipping

Monthly subscribers can skip their next shipment through their account settings.

For multi-month subscriptions (such as 3-, 6-, or 12-month plans), the Skip option delays the next renewal by one full subscription period. Your remaining prepaid shipments will still be delivered as scheduled.

If you wish to skip an upcoming box on a multi-month subscription, please contact our Customer Support Team. We'll be happy to review the available options with you.

Reactivating

Canceled subscriptions may be reactivated through the customer's account if eligible options are available.

Login Help

Customers who experience login issues can use the password reset feature or contact the Customer Happiness Team for assistance.

Updating Your Shipping Address

To change the shipping address for your Bokksu Subscription:

1. Log in to your Bokksu Account
2. Under "Subscriptions", find the subscription you wish to change and select it
3. From there, select "edit" next to your shipping address
4. Change your address and select "Save changes" to finalize your changes

Note: If you're trying to change your shipping address after your subscription has already been renewed but not yet shipped, please email us at [email protected] or submit a request via our Contact Us Page. Updating the shipping address in your account settings affects future renewals but doesn't update any already auto-generated renewal orders.

Email Newsletter & SMS Preferences

Email Newsletter (Mail Magazine): Click the “Unsubscribe” link at the bottom of any marketing email.

SMS Notifications: Reply “STOP” to any text message.

Please note: If you receive emails or SMS from multiple Bokksu brands (Bokksu Snack Box, Bokksu Boutique, Bokksu Market, or Sugoi Mart), you’ll need to unsubscribe from each brand separately.

Important: Order-related emails (order confirmations, shipping updates, and account notifications) are required for service and can’t be unsubscribed.

Refund Policy

Refund eligibility varies depending on the order type, subscription status, shipping status, and other factors outlined in Bokksu's policies.

Eligibility

Refund requests are reviewed according to Bokksu's current refund guidelines and may not be available for all purchases or circumstances.

Please note that all food items are final sale and cannot be returned due to food safety and quality standards. If you receive a damaged, incorrect, or missing item, please contact our Customer Support team so we can review your case and assist you.

Missing Orders

If an order has not arrived within the expected delivery window, customers should review tracking information and contact support for assistance.

Damaged Orders

Customers who receive damaged items should contact support and provide photos of the products and packaging for review.

Lost Packages

If a package appears lost in transit or cannot be located after delivery, customers should contact both the carrier and Bokksu Support to investigate available options.

Need help? You can contact our Customer Care team through any of the following methods:

• Contact Form: Submit a request through the Contact Form on Bokksu.com.
• Email: Contact us at [email protected].
• Live Chat: Use the chat bubble on Bokksu.com for immediate assistance. Our AI Assistant is available 24/7 and can answer most questions or connect you with our team if needed.
• SMS (U.S. only): Text us at (646) 450-2552.

Our Customer Care team is available Monday–Friday, 9:00 AM–6:00 PM ET. Most inquiries receive a response within a few hours, though some cases may take 24–48 hours to resolve.

If you don't receive a response, please check your junk or spam folder.

Support Forms

• Contact Form: For general questions or requests.
• Order Issue Form: To report order issues such as damaged, missing, or incorrect items.